it Solution's

1. Service Availability

Our home/doorstep computer repair services are subject to technician availability and service area coverage. Appointments are scheduled in advance and confirmed before the visit.

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2. Customer Responsibilities

• Customers must provide safe, clean, and secure access to the premises.
• A responsible adult must be present during the service.
• Accurate information about the device issue must be provided in advance.

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3. Data Backup

Customers are strongly advised to back up all data before the technician arrives. We are not responsible for data loss unless caused by proven negligence.

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4. Diagnosis & Repair

• Some issues may require further testing or off-site repair.
• If on-site repair is not possible, the technician will inform the customer before proceeding.

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5. Pricing & Payments

• Service charges, call-out fees (if any), and repair costs will be communicated in advance.
• Additional repairs require customer approval.
• Payment is due immediately after service completion unless otherwise agreed.

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6. Safety & Refusal of Service

We reserve the right to refuse or stop service if:

• The environment is unsafe or unhygienic
• There is abusive or inappropriate behavior
• The device shows signs of illegal use or damage

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7. Warranty

Limited warranty may apply to specific parts or repairs. Warranty does not cover:

• Physical or liquid damage
• Software misuse
• New or unrelated issues after service

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8. Liability

Our liability is limited to the cost of the service provided. We are not responsible for indirect damages, data loss, or pre-existing issues.

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9. Cancellations

Customers should notify us in advance for cancellations or rescheduling. Late cancellations may be subject to a service fee.

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10. Changes to Terms

These terms may be updated at any time. The latest version will always be available on our website.

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